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--- normal_processing_steps [2021/02/02 20:23]
dlm
+++ normal_processing_steps [2021/02/02 20:38]
dlm [Troubleshooting]
@@ Line 1: / Line 1: @@
-=== 'Normal' Processing Steps ===
+====== 'Normal' Processing Steps ======
+\\
-Here is a recommendation of steps to follow when a file is to be added to the NovoMotion outbound process:
+====Here is a recommendation of steps to follow when a file is to be added to the NovoMotion Outbound process:====
   - Create a new schema using either [[novo_motion_novo_gen.schema|NovoMotion NOVO.GEN.SCHEMA ]] or [[novo_motion_schema_editor|NovoMotion Schema Editor]].
@@ Line 12: / Line 12: @@
   - Use the [[load_bci.action|LOAD.BCI.ACTION]] process to load all the records from the U2 environment to the SQL server.
   - Check the SQL server to verify results.
+\\
+====Troubleshooting====
+^ Error Message                    ^ Analysis Steps ^
+| No BCI.ACTION record created    | Verify the trigger is on using LIST.TRIGGER. If the trigger exists, try logging off and back on. If the file is the TM, make sure the table number has been added on the NovoMotion Interface Control Trigger Controls tab. |
+| No Schema exists for filename    | Verify the schema is flagged as Active in the [[novo_motion_schema_editor|NovoMotion Schema Editor]]|
+| Connection does not exist   | Verify the correct login and password are entered in the SQL Options tab of the [[novo_motion_schema_editor|NovoMotion Schema Editor]]. If they are, verify the datasource is set up. If it is, verify the login has permission to the database on the SQL server. |
+| Invalid Object Name error    | Verify the database name on the SQL options tab of the [[novo_motion_schema_editor|NovoMotion Schema Editor]] is fully qualified i.e dbo.filename |

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